We are proud to offer you an industry leading Warranty for your Antler Ring Made to Order purchase covering all our Made to Order rings. Giving you added value in your Antler Rings purchase outside of becoming a member of the Antler Rings family! Our

<section id="isPasted">We are proud to offer you an industry leading Warranty for your Antler Ring Made to Order purchase covering all our Made to Order rings. Giving you added value in your Antler Rings purchase outside of becoming a member of the Antler Rings family! Our goal is to make you happy and to stay happy, so that you continue to trust us and shop our unique and exclusive products for the long haul and throughout all of life&#x2019;s special moments from I LIKE YOU to I DO to I STILL DO and many more! &#xA0;</section><div data-wetheme-section-id="template--16669953556568__image_image_rbB466" data-wetheme-section-type="image--image" style="text-align: justify;"> </div><section><h3 style="text-align: justify;" id="made-to-order-warranty-coverage-details">made to order WARRANTY COVERAGE DETAILS</h3>Warranty Coverage for Made to Order Rings&#xA0;All rings come with a 45-day warranty for any manufacturing defects, and we will replace or repair your ring for FREE if there have been no changes made to the ring, which would void the warranty. &#xA0; &#xA0;&#xA0;&#xA0;If damage occurs to the ring and it is deemed to be a structural issue and there has been no damage caused by the customer, the artisan will repair the ring and the customer will only pay for shipping. &#xA0;&#xA0;After First 45-Days Through Year Three&#xA0;Your warranty overs repolishing, chips, and/or rebuilding the outside edges protective barrier. &#xA0;Upon receipt of the damaged ring, we will determine the severity of the damage and begin production of your new ring right away. In most cases, these rings can be repaired. &#xA0;&#xA0;Repair or Replacement costs:&#xA0;&#xA0;<ul><li style="text-align: justify;">25% of the total price of the ring if ring is repairable + taxes and shipping&#xA0;</li><li style="text-align: justify;">50% of the total price of the ring of the ring if it is not able to be repaired and must be remade + taxes and shipping &#xA0;</li></ul>&#xA0;&#xA0;Antler Inlay Repair or Replacement costs:&#xA0;&#xA0;<ul><li style="text-align: justify;">If your antler inlay, and/or resin coating is damaged or broken after 45 days, but within one year from the date of purchase, we will replace your ring for 1/2 the cost of the ring, plus taxes and shipping.&#xA0;</li></ul>&#xA0;Our goal is to provide exceptional service, and we understand that circumstances may vary. If you have unique circumstances outside the standard policy, we encourage you to contact our customer service team for personalized assistance at&#xA0;<a href="mailto:madetoorder@antlerrings.com" style=" text-decoration: underline;" target="_blank">madetoorder@antlerrings.com</a> &#xA0;Exclusions:&#xA0;The Made to Order Warranty does not cover size changes due to weight loss/gain, scratches or damage incurred due to abuse or normal wear and tear, abnormal environmental conditions, exposure to harsh chemicals, negligence, use contrary to care instructions, or loss of the ring. Alternative metal rings are scratch resistant but not scratch proof. Gold or color plating will wear over time but will wear faster if exposed to harsh chemicals including hand sanitizer.&#xA0;Note: Final Sale items and freebie/promotional items are not eligible for warranty coverage. Some exceptions may apply on a case-by-case basis.&#x202F;We do reserve the right to void the warranty if a customer is abusing the warranty or rings, as set forth in the exceptions.</section>

About Made to order warranty

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Antler Rings

Made to order warranty

Warranties

What are your stones made of?

How are the carat sizes measured?

Do you use any metals like copper or nickel known to cause reactions?

Is your jewelry plated in rhodium?

What is your yellow gold and rose gold jewelry made from?

Will your jewelry turn my finger green?

What is the width of your Women’s rings?

Do you offer any customizations on your rings?

Can you engrave or solder these rings?

Women's Ring

What kinds of metals are used in your Men’s rings?

What is the difference between tungsten carbide and titanium?

What is the width of your Men’s rings?

Men's Rings

What is an Activity Band?

Activity Bands

How do I keep my jewelry in the best shape possible?

Can I wear my jewelry all the time?

What type of products can harm my jewelry?

Is it okay to use a jewelry cleaner to clean my jewelry?

What do I do if my stone becomes cloudy?

Care and Cleaning

Where do orders ship from?

How long do orders take to ship out?

How do I track my order?

Once my order ships how long will it take to receive it?

My shipment is delayed, what should I do?

I received an email that my package was delivered but I haven’t received it yet. What should I do?

What is Route Package Protection?

Shipping

What should I do if my ring is damaged or missing stones?

About lifetime warranty

What rings are covered with a Lifetime Warranty?

What type of damages are covered under the Lifetime Warranty?

Is there anything not covered under the Lifetime Warranty?

Lifetime Warranty

About Limited warranty

What rings are covered with a Limited Warranty?

What is covered under the Limited Warranty?

Is there anything not covered under Limited Warranty?

Limited Warranty

Will I be charged for an exchange?

What should I do if I receive the wrong item?

Can I send my item back for a refund?

How long will it take before I receive my refund?

How long do I have to return my items for a refund?

Are return labels provided for returns?

30 day return policy

Free promotional gift policy

Returns

I ordered the wrong size, can I exchange my item?

When will I receive my exchange item?

How long do I have to exchange my items?

Are return labels provided for exchanges?

In stock ring size exchange

Second in stock ring size exchange

Made to order ring size exchange

Exchanges

Returns & Exchanges

What types of payments do you accept?

What is Shop Pay Installments?

Important notice regarding sales & use tax for AL, CO, TN, VT, HI, PR Residents

ALABAMA RESIDENTS

COLORADO RESIDENTS

TENNESSEE RESIDENTS

VERMONT RESIDENTS

HAWAII RESIDENTS

PUERTO RICO RESIDENTS

Billing

What is the status of my order?

Will I receive tracking information?

Can I cancel or adjust my order after it has been placed?

Can I cancel or adjust my order after it has shipped?

My tracking is not updating should I be concerned?

I entered the incorrect address or an old address at checkout, can I have my address updated?

I have other questions regarding my order, who can I reach out to?

Can I place an item on back order if it is out of stock?

My Order

Are there any discounts offered for Military, First Responders, or Teachers?

My Discount Code is not working what should I do?

I forgot to apply my discount what should I do?

Can I use multiple discounts on one order?

I did not receive a free promotional gift with my order, what can I do?

I received a free gift but plan on returning my order for a refund can I keep the free gift?