Become an Ambassador

Antler Rings

<p style="text-align: justify;">Route Package Protection assists in covering lost, stolen or damaged packages while in transit. For more information on Package Insurance, click here. </p>

Route Package Protection assists in covering lost, stolen or damaged packages while in transit. For more information on Package Insurance, click here.

What is Route Package Protection?

Shipping

What are your stones made of?

How are the carat sizes measured?

Do you use any metals like copper or nickel known to cause reactions?

Is your jewelry plated in rhodium?

What is your yellow gold and rose gold jewelry made from?

Will your jewelry turn my finger green?

What is the width of your Women’s rings?

Do you offer any customizations on your rings?

Can you engrave or solder these rings?

Women's Ring

What kinds of metals are used in your Men’s rings?

What is the difference between tungsten carbide and titanium?

What is the width of your Men’s rings?

Men's Rings

What is an Activity Band?

Activity Bands

How do I keep my jewelry in the best shape possible?

Can I wear my jewelry all the time?

What type of products can harm my jewelry?

Is it okay to use a jewelry cleaner to clean my jewelry?

What do I do if my stone becomes cloudy?

Care and Cleaning

Where do orders ship from?

How long do orders take to ship out?

How do I track my order?

Once my order ships how long will it take to receive it?

My shipment is delayed, what should I do?

I received an email that my package was delivered but I haven’t received it yet. What should I do?

What should I do if my ring is damaged or missing stones?

About lifetime warranty

What rings are covered with a Lifetime Warranty?

What type of damages are covered under the Lifetime Warranty?

Is there anything not covered under the Lifetime Warranty?

Lifetime Warranty

About Limited warranty

What rings are covered with a Limited Warranty?

What is covered under the Limited Warranty?

Is there anything not covered under Limited Warranty?

Limited Warranty

About Made to order warranty

Made to order warranty

Warranties

Will I be charged for an exchange?

What should I do if I receive the wrong item?

Can I send my item back for a refund?

How long will it take before I receive my refund?

How long do I have to return my items for a refund?

Are return labels provided for returns?

30 day return policy

Free promotional gift policy

Returns

I ordered the wrong size, can I exchange my item?

When will I receive my exchange item?

How long do I have to exchange my items?

Are return labels provided for exchanges?

In stock ring size exchange

Second in stock ring size exchange

Made to order ring size exchange

Exchanges

Returns & Exchanges

What types of payments do you accept?

What is Shop Pay Installments?

Important notice regarding sales & use tax for AL, CO, TN, VT, HI, PR Residents

ALABAMA RESIDENTS

COLORADO RESIDENTS

TENNESSEE RESIDENTS

VERMONT RESIDENTS

HAWAII RESIDENTS

PUERTO RICO RESIDENTS

Billing

What is the status of my order?

Will I receive tracking information?

Can I cancel or adjust my order after it has been placed?

Can I cancel or adjust my order after it has shipped?

My tracking is not updating should I be concerned?

I entered the incorrect address or an old address at checkout, can I have my address updated?

I have other questions regarding my order, who can I reach out to?

Can I place an item on back order if it is out of stock?

My Order

Are there any discounts offered for Military, First Responders, or Teachers?

My Discount Code is not working what should I do?

I forgot to apply my discount what should I do?

Can I use multiple discounts on one order?

I did not receive a free promotional gift with my order, what can I do?

I received a free gift but plan on returning my order for a refund can I keep the free gift?

What is Route Package Protection?Updated 10 months ago