Made to order ring size exchangeUpdated 6 months ago
For Made to Order rings we always ship a ring sizer prior to starting production on your ring. The ring sizer will help ensure the perfect fit! If you don’t get it perfect and need to resize the ring by a half size up or down, we will exchange the ring complimentary just cover the cost of shipping.
Exchange Timeline Window: 30 days from the original delivery date.
Click here to - Start your Exchange
Need help selecting the right size check out your Ring Sizer or use our Antler Rings Sizing Guide
Size Exchanges more than a whole size up or down: If you are exchanging a Made to Order ring for a whole size up or down, or more, a 50% resizing fee (from the total price of the ring) will be required.
14K Gold or Rose Gold Exchange: If you are returning a 14K Gold/Rose Gold ring for an exchange, a $75 fee is required. These rings are custom made - meaning we will have to begin production of an entirely new ring. If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of damage or ware, you will be charged a damage/restocking fee of $125. For more information, please refer to our Custom Fees Page.
Timeline: All Made to Order rings take between 3–6 weeks to produce. This includes size/style exchanges. If you are needing your ring expeditiously, simply just let us know and we are happy to assist with this.
Item(s) Condition: If an item is eligible for a size exchange, it must be unworn, with no visible signs of wear, and with the original boxes included. At the end of the Online Exchange process, the terms and conditions box MUST be checked to continue processing your exchange. Antler Rings has the right to reject your submission if Terms and Conditions box has not be checked.
Sign of Wear Fee: If there are visible signs of wear or damage upon receipt a Sign of Wear Fee will be charged. If that fee has not been paid in advance, we will reach out via email before the exchange is processed. If you are returning a 14K Gold/Rose Gold ring for an exchange, and this ring shows signs of damage or wear, you will be charged a damage/restocking fee of $125. For more information, please refer to our Custom Fees Page.
Exclusions: Last Call items are considered Final Sale and are non-refundable and ineligible for returns or exchanges. All customized products are final sale due to the personalized nature of gifts. Last Call collection, ring sizer, promotional items, and free gifts are final sale and not eligible for a size exchange.
Return Shipping: A minimal $7 shipping and handling fee will be charged for exchanges to cover costs.